The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Take and process orders
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Taken and process orders promptly and accurately Completed |
Evidence:
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Check product and brand preferences in a courteous manner Completed |
Evidence:
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Give customers advice on product selection Completed |
Evidence:
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Maintain a helpful and attentive approach to customers Completed |
Evidence:
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Handle payment and carry out cash control procedures
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Receive and accurately check cash for float Completed |
Evidence:
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Open and close cash register using manufacturer specifications Completed |
Evidence:
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Use cash register according to standard enterprise procedures Completed |
Evidence:
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Issue receipts according to standard enterprise procedures Completed |
Evidence:
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Deal with customer queries to their satisfaction Completed |
Evidence:
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Carry out reconciliation of takings accurately and report errors to supervisor Completed |
Evidence:
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Prepare product displays
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Display products attractively and practically, using manufacturer's and enterprise's recommended carton display techniques Completed |
Evidence:
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Group products logically for displays Completed |
Evidence:
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Display products appropriately according with temperature controls Completed |
Evidence:
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Advise customers and promote products
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Promote house specials and create and utilise sales opportunities Completed |
Evidence:
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Acknowledge customers promptly Completed |
Evidence:
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Make recommendations to customers and assist with purchases in a courteous manner Completed |
Evidence:
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